Troubleshooting Photo to Phone Issues in Darkroom Booth
What Option are you using?
Darkroom Phone
Do you have a current maintenance plan?
A current maintenance plan is required for this option.
What is the status in the Session tab?
If the icon is red there is an error, if it is gray, it is incomplete. if it is black it has sent.
What build off Darkroom Booth are you using?
Darkroom Phone requires build 3.01.1254 or higher and a current maintenance plan.
Do you have a good internet connection?
A
internet connection is required. if the connection is intermittent or
slow it may result in a failure to send. If that is the case you can use
the Sessions tab to resend the images later.
https://www.speedtest.net/ is a good utility to test your internet speed.
Does the message send without the image?
This
may be the result of a slower internet connection. If you are using
event gallery, you will want to make sure the images is uploading to the
gallery.
Twilio
Do you have a current maintenance plan?
If you do not have a current maintenance plan you will wan to make sure you have a Event Gallery or Dropbox account adding in Global Settings and configured in the Output menu.
Do you have funds in your Twilio account?
The Twilio option is a 3rd party service that requires funds to be added to your account to be subtracted from as the service is used.
What is the status in the in your Twilio message log?
You can check the Twilio message log to see if there is an error massage.
What is the status in the Session tab?
If the icon is red there is an error, if it is gray, it is incomplete. if it is black it has sent.
What build off Darkroom Booth are you using?
Darkroom Booth 3.0 or newer is required to use this option.
Do you have a good internet connection?
A
internet connection is required. if the connection is intermittent or
slow it may result in a failure to send. If that is the case you can use
the Sessions tab to resend the images later.
https://www.speedtest.net/ is a good utility to test your internet speed.
Are you using Event Gallery?
Does the image upload to Event Gallery? If
not, you will want to make sure the API key is correct in global
settings and the option is enabled and properly configured in the Output
menu.
Are you uploading to Dropbox? If so, does the image upload to Dropbox?
If
the image is not uploading to Dropbox can to make sure the account is
authorized in global settings and the option is enable in the Output
menu. A drop box account is not required with a current maintenance
plan.
Does the message send without the image?
This
may be the result of a slower internet connection. If you are using Event Gallery or Dropbox, you will want to make sure the images is uploading to that service.
Sending Via Email
This is typically a less reliable option, as the receiving carrier is more likely to block massages sent this way to prevent spam. We recommend using Darkroom Phone or Twilio.
Related Articles
How do I set Photo to Phone using Twilio
Darkroom Phone is now included with a current maintenance and is recommended for most users. Learn More About Darkroom Phone! 1. Copy and paste you SID from your Twilio account. 2. Copy and paste you AuthToken from your Twilio account. 3. Select your ...Troubleshooting- My Emails are not sending from Darkroom Booth
Step 1 Is you email account testing "Okay"? Email Setup Guides Many email services have a security option that must be enabled in order to connect to Darkroom. Choose your service provider below to find out how to enable this option. Darkroom Email ...Photo to Phone - General
Video General Info Darkroom Booth allows direct uploading to a phone by text message in two ways. One requires an outside service called Twillio. A Twillio account will provide a phone number that the images will come from. You can get more ...Using Darkroom Phone to Send Photo to Phone (SMS) Messages
General Info Darkroom Phone is built in to Darkroom Booth 2024 or newer but requires a current maintenance plan. There is no setup necessary Photo to Phone will automatically use this option if a Twilio account is not available. Video What your ...A2P 10DLC Registration for Twilio users
As of September 1st 2023, you must now register your Twilio phone number via A2P 10DLC. A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code ...