Troubleshooting
Disabling Windows Sandbox and Virtual PC
1. Click on the Windows Start button 2. Search for "Features" 3. Select "Turn Windows features on or off" 4. Uncheck Virtual Machine Platform 5. Uncheck Windows Sandbox 6. It will then prompt you to restart your PC.
Dark Live View When Using the Beauty filter
You can open the filter in notepad and adjust the exposure. By default it is set to -1.0. If you change the setting to 0.0, there would be no exposure adjustment. The filters are located in X:\Filters Here is a video that shows how to edit the ...
Printing Video Plays After Canceling Session
1. Download and install the latest build of Darkroom Booth. https://support.darkroomsoftware.com/portal/en/kb/articles/boothdownloads 2. Download the updated Mirror Booth Screen template and replace X:\BoothScreens\Mirror - V.xbdr ...
Troubleshooting Crashes and Output Options
If you receive an error message after a crash, it is possible that the booth was not shut down correctly or that you may have unfinished jobs in your queue. This video should help you troubleshoot the issue
Windows 7/8 Patch for Darkroom Booth (Error- licensing module will not initialize)
If you are using Windows 7, 8 or 8.1 an additional Windows service patch is required to run Darkroom on these older operating systems. Please download and install the service patch for your operating system from the links below. Important* We ...
Booth 2.0 Download
Here is a link to our 2.0 Downloads Page. https://support.darkroomsoftware.com/portal/en/kb/articles/booth-2-0-release-notes Here is a link to our 2.5 Downloads Page. ...
Instagram, Twitter and Snapchat not sending to Phone
Issue: bit.ly links are being blocked by phone carriers. Solution: If you update the message with the info below it should allow the image and link to send. Instagram- Save the image to the local device and click the link to post to instagram. ...
Why does Darkroom Booth keep crashing?
When does it crash? After one or more sessions. Step 1. Make sure you are on the latest version of Darkroom Booth http://www.darkroomsoftware.com/products/booth/downloads/ Step 2. Check your print queue to see if you have any pending jobs that may be ...
Why do I keep getting a "Retaking" message?
This message is often the result of the camera not being able to focus. To verify that this is or is not the issue set the camera to manual focus and try testing it again. Because this issue can affect the camera drivers, it is a good idea to restart ...
I can't exit the booth, it asks for a PIN code
To prevent a customer from inadvertently exiting booth mode you can set a PIN code that will be required to exit. You can find this option under Global Settings>Application Options. The default is off but if you checked that without realizing it. The ...
Error converting file... message
In the Main settings tab see if you have one or both of the "Saved Image 1 or 2" set to save to a valid location. This can also occur if the Save Originals option set to an invalid location. If you have that set to a thumb drive, for example, that is ...
Booth runs slow and hangs up during a session
Note - Adding large graphic files was changed in version 1.5.248 released on 8/5/2014. Graphic files added to screen templates are now resized to optimize performance. Booth also no longer allows the use of RAW files. You can download the latest ...
Booth crashes when it tries to print
Note - This was changed in version 1.5.248 released on 8/5/2014. Graphics are converted in the background to the proper type with no software issues. You can download the latest version from here. If you just created a new print template and added ...
Booth crashes when I click Start Booth
Note - This was changed in version 1.5.248 released on 8/5/2014. Graphics are converted in the background to the proper type with no software issues. You can download the latest version from here. If you just created a new screen template and added ...
Booth freezes after sitting unused
Note - This was changed in version 1.5.248 released on 8/5/2014. You can now leave live view on indefinably for both Nikon and Canon SLRs with no software issues. You can download the latest version from here. This can happen with SLR cameras if the ...
Troubleshooting - Webinar
The filename is printing incorrectly.
Issue: %file% was using the last image in a strip which was incorrect. Workaround: Use %photo1.file%
Error Message "Application was not properly shut down"
This can happen if the application is still running in the background. Check to make sure there is nothing left over in the print queue that may be trying to process. You can also check your task manager when you close the software to make sure it is ...
Error with booth control-"Unable to obtain exclusive use of specified local port"
The error message indicates that another software is using that port and so Booth cant access it. You will need to close that software